This Privacy Policy describes how Javelined (“we”, “us” or “our”), a company based in Germany (Niedersachsen, Barnstorf 49406), handles Personal Data relating to persons located in the European Union (EU), the European Economic Area (EEA), Switzerland, and worldwide that we collect through our digital properties that link to this Privacy Policy, including our website www.javelined.com and mobile applications (collectively, the “Service”), and other activities as described in this Privacy Policy.
At Javelined, we care deeply about privacy. We strive to be transparent about our privacy practices, including how we treat your personal information. This Privacy Policy explains how we collect, use, share, and otherwise process the Personal Data of our registered account holders, those who purchase items on Javelined without an account, and those who browse the Service (“users”).
As a global multi-vendor marketplace, Javelined allows users to create accounts and interact with independent sellers through the platform. Javelined operates as a global multi-vendor marketplace connecting buyers with independent sellers worldwide. In certain cases, Javelined may also act as a direct retailer for selected products. Unless explicitly stated otherwise, products listed on the platform are offered and fulfilled by independent sellers.
In this Privacy Policy, we also explain the rights individuals who are affected by our data handling have with regard to their Personal Data, including the right to object to certain types of processing we carry out. For more information, see the Your Rights and Choices section below.
For the purpose of this Privacy Policy, “Personal Data” has the meaning given in the General Data Protection Regulation (“GDPR”), i.e. any information relating to an identified or identifiable natural person (the “Data Subject”).
Data Controller: If you are located in the EU, EEA, or Switzerland, Javelined is the data controller responsible for your Personal Data.
Company details:
Javelined
(Germany, Niedersachsen, Barnstorf 49406)
(VAT number if applicable)
Represented by: (Name of legal representative)
Data Protection Officer: (Name / Contact details)
Contact details are set out in the Contact Us section below.
In the course of providing and improving our Service, we collect your Personal Data for the purposes described in this Privacy Policy. The following are the types of Personal Data that we collect:
When you create an account, browse the Service, place an order at checkout, contact us directly (including via our contact form ), or otherwise use the Service, you provide some or all of the following information:
We collect your mobile phone number and/or email address as the login credentials for your account and assign a user identification number to your account. If you choose to register or log in via external third-party services, such as Facebook or Google, we will collect your profile photo, username, and/or email address associated with the relevant third-party service provider. We also collect information in your profile, account settings, and preferences, and we also collect your country/region.
We collect data related to your orders on the Service (e.g., transaction ID, transaction history, product identification number), payment information required to complete the transaction (e.g., payment information required to complete the transaction (e.g., payment card details or other third-party payment information). Payment information is processed securely by third-party payment providers (such as PayPal, Stripe, Visa, Mastercard, and bank transfer providers). We do not store full payment card details. or other third-party payment information required for payment, billing address), information provided by you for product sizing purposes, your confirmation that you satisfy the age threshold for certain products, your address, designated package collection point (e.g., city, state, country of residence, postal code), and recipient contact information (e.g., name, mobile phone number). In certain countries, in compliance with applicable laws and/or requirements of public authorities, we may collect information that may personally identify you (e.g., passport number, tax ID or other similar identification number) for customs clearance purposes. This information will be stored safely and securely.
When you communicate with our customer service team through our customer support functions in the mobile application/on the website, either with a customer service agent or with our virtual assistant (via chatbot or other tools), through social media, or any other means, we will collect your communication history with us which includes any text, images, video, audio, or supporting documents exchanged between us.
When you contact us, we collect the information you send us, such as reports, feedback, or inquiries about your use of the Service or information about possible violations of our Terms of Use or other policies.
When you chat with sellers or merchandise partners on Javelined, we collect your chat communications and other related information.
When you provide any content (e.g., images, videos, or text) to leave product reviews and ratings, provide images to search for items, or provide images or text to customise products, we collect this information and its associated metadata to support and enable your use of the Service.
We may collect certain information when you participate in a contest, event, promotion, survey, giveaway or sweepstake as part of the participation process, such as your desired prize selection. Such sweepstakes and contests are voluntary. We recommend that you read the rules and other relevant information for each sweepstake and contest that you enter. In addition, we collect information about your preferences for receiving marketing communications from us, as well as your interactions with them.
We will collect other data that you provide for purposes as described in this Privacy Policy, or for any other purpose disclosed to you at the time we collect your information.
To enhance your experience with the Service and support the other purposes for which we collect Personal Data as outlined in this Privacy Policy, we automatically process information about you, your computer or mobile device, your interactions with the Service, and our communications over time.
We collect Personal Data about the device you use to access the Service, such as device model, operating system information, internet service provider, language settings, and unique identifiers (including identifiers used for advertising purposes where we have a legal basis for doing so).
We collect Personal Data about your interactions with the Service, including the source from which you arrived at our pages, the pages you viewed, other interactions with the Service (e.g., your browsing, searching and purchasing history), the items in your shopping cart, and whether you opened our communications or clicked on links within them. We also collect service-related, diagnostic, and performance information, including crash reports and performance logs.
We collect your approximate location data based on your technical information (e.g., IP address).
We collect information via cookies and similar technologies stored on your device. These cookies are either necessary and required to provide our Service or optional (for example, for analytics and advertising). To learn more, including how to disable certain cookies, please read our Cookie Policy .
To the extent permitted by applicable laws, we receive and collect Personal Data from other third-party sources.
We receive and collect Personal Data, such as identity verification information and fraud prevention risk-scoring, from information services to help us detect fraud regarding payments, prevent unauthorised transactions, and safeguard the Service.
We receive and collect Personal Data from our marketing and advertising partners, such as business partners with whom we collaborate on marketing events and promotion of the Service. This may include information about advertisements you interacted with, attribution data, device data, and responses to marketing communications.
We obtain Personal Data which may include username, address, email, mobile phone number, purchase and/or payment information from third party sources, as necessary to comply with legal obligations, prevent or investigate potential violations, or protect legal rights.
We obtain Personal Data from our third-party payment processors (such as PayPal, Stripe, Visa, Mastercard, and bank transfer providers) who help us process transactions, provide our Service, and prevent fraudulent or illegal activity.
We collect your Personal Data from other third-party services, such as social media services, logistics providers, and mapping platforms (e.g., Google Maps), to support account access, order fulfillment, and delivery services.
We need to collect Personal Data to provide certain services. If you do not provide the information we require to provide the Service, we cannot provide the Service. Other information is optional, but without it, the quality of your experience of the Service may be affected.
We use the Personal Data that we collect for various purposes, including to develop, improve, support and provide the Service, allowing you to use its features while fulfilling and enforcing our Terms of Use.
In the EU, EEA and Switzerland, we require a legal basis to process your Personal Data. We rely on different legal bases depending on why we are processing your Personal Data.
For each legal basis we rely on, we explain in this section the purposes of our processing (why we use your Personal Data) and the specific processing operations we perform (how we handle your Personal Data to achieve those purposes). We also set out the categories of Personal Data involved in each case.
You have rights available to you depending on which legal basis we use. For more information on how to exercise your rights, see the “Your Rights and Choices” section below.
When you register for, access or use the Service, we process Personal Data as necessary to perform the contracts you enter into with us (such as our Terms of Use) if you have the legal capacity to enter into an enforceable contract.
When we process Personal Data you provide to us which is necessary to perform a contract with you, you have the right to port it to another data controller. To exercise your rights, please visit the “Your Rights and Choices” section of this Privacy Policy.
If you create a user account on the Service, we create and maintain your account, using your account and profile information, device data, and general location data, in accordance with your settings and preferences, and enable account security features (e.g., sending security codes via email or text messages).
We will collect information from social media services if you choose to register or log in on the Service using said third-party service.
We facilitate adding items to your shopping cart, enable provision of customised products using your user-generated content, allow you to communicate and chat regarding your orders with sellers or marketplace partners on Javelined (multi-vendor marketplace), receive and process your orders using account and profile and purchases information, process your payments using information from our payment processors (such as PayPal, Stripe, Visa, Mastercard or bank transfer), deliver products to you using information from logistics service providers and third-party mapping platforms, or facilitate sellers for delivery purposes, where applicable.
We facilitate order disputes, refunds and/or returns of your orders using information categories including chats with sellers, customer support activity, purchases, general location data, information from logistics service providers, delivery information and information from our payment processors.
For example, when you search for a particular item, we will present a selection of items matching your search criteria using information categories, including general location data, service usage information and user-generated content.
If you have agreed to terms as part of a contest, event, promotion, survey, giveaway or sweepstake, we will facilitate your participation using promotion and event participation information and general location data, verify your identity using your account and profile information, inform you about the result using service usage information, and deliver the prize using purchases data, in line with the relevant terms and rules.
We provide customer support for your requests, including your Data Subject rights requests, questions, disputes, complaints and feedback through our support channels including our contact form: https://www.javelined.com/contact
To the extent strictly necessary to provide the Service in line with the Terms of Use, we use your account and profile and device data to communicate with you (e.g., announcements, updates, security alerts, support, and administrative messages).
We prevent, detect, investigate, and respond to possible unauthorised access, fraudulent transactions, and harmful or illegal activities including cyberattacks and identity theft.
In accordance with your settings, we make available your user-generated content such as reviews, usernames, and profile images on product pages and your profile.
We use your Personal Data where this is necessary for the purposes of the legitimate interests pursued by us or a third party, provided these interests are not overridden by your rights and freedoms.
We recommend products and content based on your activity, preferences, and interactions with the Service.
We analyse your preferences to improve marketing relevance. This does not include sending marketing messages without your consent.
We monitor activity to detect fraud, abuse, and violations of our policies to protect users and the platform.
We analyse performance, fix errors, and improve the functionality of the Service.
Where required, we process your Personal Data based on your consent, including for direct marketing and advertising cookies. You may withdraw your consent at any time.
We may process your Personal Data where necessary to comply with legal obligations under applicable laws, including EU and German laws.
Javelined is a global marketplace based in Germany. We care deeply about privacy. In certain circumstances described in this Privacy Policy, we share your Personal Data with the following parties for the purposes outlined below. Please note that some of these recipients, including sellers (merchandise partners), may be based outside of the EU, EEA and Switzerland. All transfers of Personal Data outside these regions are conducted in accordance with GDPR-compliant mechanisms to ensure an adequate or essentially equivalent level of data protection.
Our Service may be supported by affiliated entities and service partners worldwide. We share some Personal Data with these affiliates as necessary to provide organisational, technical, legal, and compliance support for the Service, including for order fulfilment and core platform functions.
We share Personal Data with third-party service providers that help us operate the Service or our business. These services include hosting, IT, customer support, content and email delivery, order fulfilment, logistics, marketing, fraud detection, security, and analytics. Providers only access Personal Data necessary to perform their functions and must process it in compliance with applicable laws.
We share Personal Data with payment processors as necessary to complete payments, process disputes, and issue refunds.
We share Personal Data with third-party advertising, marketing, and analytics providers for interest-based advertising and analytics purposes. Users have the right to opt out where applicable.
Where you provide consent or instructions, we share Personal Data with third parties, e.g., when sharing product links via social media. Such third parties operate under their own privacy policies.
We share Personal Data with trusted partners to promote or improve our Service, including sending marketing communications where permitted and based on user preferences.
We share Personal Data with professional advisors (lawyers, auditors, insurers), public authorities, regulators, and law enforcement where necessary to comply with laws, enforce policies, or protect rights, users, and platform integrity.
In the event of a merger, acquisition, or restructuring, we may share Personal Data with relevant parties. We will notify users where legally required.
Javelined operates as a global multi-vendor marketplace. We share Personal Data with sellers worldwide to enable order fulfilment and customer service. This includes your name, shipping address, contact information, order details, and communications related to your order.
Sellers do not receive full payment information or sensitive device data and must process Personal Data only for order fulfilment and in compliance with applicable data protection laws.
Based on your account settings, certain information (e.g., product reviews) may be visible to other users. You can control visibility through your settings. Sellers may act as independent data controllers for the Personal Data they receive and process in order to fulfil orders and provide customer service.
As a user, you have the following rights and choices under EU, EEA, and Swiss data protection laws:
Additional rights may apply depending on your jurisdiction (for example, under applicable laws in the United States, United Kingdom, or other regions).
You can request confirmation whether your Personal Data is being processed and obtain a copy of it along with information about the processing.
You can request the deletion of your Personal Data if it is no longer necessary, consent is withdrawn, processing is unlawful, or to comply with a legal obligation. You can also permanently delete your account at any time.
You can request correction of inaccurate Personal Data or update your profile information directly in your account settings.
You can request limited processing in cases such as inaccurate data, unlawful processing, or when the data is retained for legal claims.
Where applicable, you can request your Personal Data in a structured, machine-readable format and have it transmitted to another data controller if technically feasible.
You can object to processing based on legitimate interests, including profiling, unless there are compelling legitimate grounds for the processing.
You can object at any time to the use of your Personal Data for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing that significantly affect you. Javelined does not make such decisions.
You can lodge a complaint with the lead supervisory authority, the the competent supervisory authority in Germany or your country of residence , or your local authority.
You may withdraw consent at any time for processing based on consent without affecting the lawfulness of prior processing.
We use a cookie consent mechanism in compliance with the GDPR and ePrivacy Directive, allowing users to manage their preferences for non-essential cookies.
You can manage or opt out of promotional emails, SMS, WhatsApp messages, and push notifications through your account settings or instructions in the messages.
You can customize cookie settings or withdraw consent for non-essential cookies via your privacy settings or Cookie Preferences page. Most browsers allow you to remove or block cookies, but this may affect Service functionality. For more information, see All About Cookies.
To support our global operations at Javelined:
We store the information described in the “What Information We Collect” section in servers located in the United Kingdom and the EEA.
Certain of our subsidiaries and affiliates, located outside the EU, EEA, and Switzerland, are given, under standard contractual clauses (or their approved equivalent for Switzerland), limited access to some of your Personal Data to provide organisational, technical, legal, and compliance support for the Service, including for the purposes of order fulfilment and other core platform functions. This access is limited, secure, and only granted where necessary under strict security controls. See the “How and Why We Share Your Information” section above for more information.
We share your Personal Data with service providers and other third parties described in the “How and Why We Share Your Information” section above, which can be located outside the EU, EEA, and Switzerland.
All of our subsidiaries, affiliates, service providers, and other third parties described in the “How and Why We Share Your Information” section above are bound to process your Personal Data in compliance with applicable privacy laws and, if located outside the EU, EEA, and Switzerland, to implement appropriate security measures and safeguards to grant the same level of protection to your Personal Data as is guaranteed within the EU.
When we transfer your information outside of the EU, EEA, and Switzerland, we ensure it benefits from an adequate or essentially equivalent level of data protection by relying on:
In certain situations, we rely on derogations provided for under applicable laws, for example, to transfer information to our merchandise partners located outside the EU, EEA, and Switzerland when necessary to fulfil your order and provide customer support.
For more information or to request a copy of our standard contractual clauses (or their approved equivalent for Switzerland), please contact us via our official contact form: Javelined Contact.
By using our Service, you acknowledge that your Personal Data may be transferred to and processed in countries outside your country of residence.
The Service is not intended for use by anyone who is under the age of 18 or a minor (as defined by applicable laws) (a “child”). If you are a parent or guardian of a child about whom you believe we have collected personal information, please contact us directly via our contact form . If we learn that we have collected personal information through the Service from a child or without the knowledge of a child’s parent or guardian as required by applicable laws, we will comply with applicable legal requirements to delete the information.
The security of your Personal Data is important to us. We use appropriate technical and organisational measures to help protect your Personal Data from loss, theft, misuse, unauthorised access, disclosure, alteration, and/or destruction. We also follow the Payment Card Industry Data Security Standard (“PCI-DSS”) in handling your payment information. However, security risk is inherent in all internet and information technologies.
We retain Personal Data for as long as necessary to fulfil the purposes described in this Privacy Policy, including to provide the Service, comply with legal obligations, or to protect our or others’ interests. We decide how long we need information on a case-by-case basis, considering the amount, nature, sensitivity of the data, risks of unauthorised use, and applicable legal requirements. When we no longer require the Personal Data we have collected about you, we delete it or anonymise it.
The length of time we retain your Personal Data is generally determined by how long we require it to provide you with the Service and customer support, for example:
Certain data may be retained for up to 6–10 years where required under applicable German commercial and tax laws.
We reserve the right to modify this Privacy Policy. We will notify you of any material changes by publishing a notice on the Service or by other means. We recommend regularly reviewing this Privacy Policy to stay informed of our privacy practices.
If you have any questions or comments about our Privacy Policy, you can contact us at any time via our official contact form .
For legal or privacy matters, you may also contact:
You also have the right to lodge a complaint with your local supervisory authority in Germany, the EU, or any relevant jurisdiction.